Our Commitment to Your Privacy
Trust is the foundation of a solid roof. It’s also the foundation of how we run alamoroofing.net. You invite us to your home to inspect damage, tear off old shingles, and protect your property from extreme weather. That requires a massive amount of trust. We treat your personal information with the exact same respect.
This privacy policy explains exactly what happens when you visit our site, fill out a contact form, or ask for an estimate. We skip the confusing legal jargon. You deserve to know exactly what we collect, why we need it, and how we protect it.
Effective Date: May 23, 2026.
Information You Give Us Directly
When you need roofing help, you reach out. You fill out our contact forms. You request a free estimate for a roof replacement. During that process, you hand over specific details.
We collect your full name, email address, phone number, and physical home address. We also collect any notes you leave about your roof condition. If you tell us your flashing is leaking near the chimney, we save that note.
We need this information to do our jobs. We can’t inspect a storm-damaged roof without knowing where you live. We can’t send you a detailed, written estimate without an email address. We can’t tell you our crew is running fifteen minutes late without your phone number.
Real communication requires real contact details.
Information We Collect Automatically
Your browser sends us data the second you land on our website. We collect your IP address, browser type, and device type. We see what pages you visit. We track how long you stay on our site.
This happens in the background. It helps us understand the digital friction our visitors face. If a hundred people click on our metal roofing guide and leave after two seconds, we know that page is failing. We use this automatic data to fix broken links, speed up load times, and make the site easier to navigate.
How We Use Cookies
Cookies are tiny text files saved to your device. They remember your preferences. They keep the website running smoothly. We use two specific types of cookies on alamoroofing.net.
Functional Cookies
First, we use functional cookies. These are mandatory. They allow the contact forms to submit properly. They stop bots from spamming our inbox with fake estimate requests.
Without functional cookies, the basic mechanics of this website break down. You wouldn’t be able to request an inspection online.
Analytics Cookies
Second, we use analytics cookies. We rely on Google Analytics and Google Search Console. These tools show us the noise versus the signal. They tell us what roofing questions local homeowners actually type into search engines.
We use this analytics data strictly to improve our content quality. If we see a spike in local searches for hail damage repair in Winchester, we write a detailed guide on how to spot bruised shingles. We look at the data, find the blind spots in our local market, and publish real answers.
We don’t use analytics to track you across the internet. We use it to build a better, more helpful local roofing website.
Who Sees Your Information
We fix roofs. We don’t broker data. We never sell, rent, or trade your personal information to third parties. Your contact details stay with Alamo Roofing.
We do share data with a few trusted service providers. These are the companies that keep our business operational. We use a secure customer relationship management system to schedule our estimates and track our jobs. We use secure email servers to send your invoices and warranty documents.
These providers have access to your data only to perform their specific tasks. They’re legally bound to keep it confidential. They can’t use your phone number to sell you extended car warranties.
The only other time we share your information is if the law forces our hand. If a court issues a subpoena, we comply. If we need to share information to prevent fraud or protect the safety of our crews, we’ll do so.
Protecting Your Digital Property
We secure your data the same way we secure a job site. We take precautions. We use SSL encryption on our website. When you type your address into our contact form, that information is scrambled before it travels across the internet.
Our internal systems are locked down. Our project managers and estimators access your details through password-protected devices. We train our team to handle customer data carefully.
If an estimator takes photos of your roof ventilation, those photos go into your secure client file. They don’t sit on a public server.
No system is completely impenetrable. We can’t guarantee absolute security. But we take every reasonable, practical step to keep your information safe from unauthorized access.
How Long We Keep Your Data
We don’t hoard information indefinitely. We keep your personal data only as long as we need it to fulfill the purposes outlined in this policy.
If you ask for an estimate but hire another contractor, we keep your file active for a few months to follow up. After that, it goes into a dormant archive. If you hire us to replace your roof, we keep your records much longer.
We have to maintain project files, invoices, and warranty documents for tax and legal compliance. Your workmanship warranty relies on us keeping accurate records of exactly what materials we installed on your home.
Your Rights and Choices
You own your personal information. You have total control over what we keep on file. If you want to know exactly what data we have about you, ask us. We’ll send you a full report.
If we spelled your name wrong or have an old phone number, tell us. We’ll update your file immediately.